Brother Printers supply premium products which are well designed and these come with first rate customer value. Also, this company has been winning a lot of awards for many years now. This is because, no matter what the printing requirements are – whether it is for home or for home office usage, for desktop office utilization, as well as small or the medium sized associated work groups or it is color, Brother Printers are ready with the printing solutions for all printing needs.

Now the question is how to fix the most common Brother Printer problems. Some of the problems and their solutions are as follows:


  1. How to clean Brother Printers?

It is very important to clean Brother Printers for maintaining the quality of print and because it also decreases the threat of any paper jams. After printing 20,000 pages or at the end of every year it is recommended that you clean the printer. The parts of Brother Printers which must be cleansed with a piece of dry cloth include:

The Paper Guide as well as Registration Roller – These are to be cleaned to avert paper from jamming in the printer.

Exit Roller – It has to be cleaned by faintly opening the printer’s top cover. This will also aid in preventing the paper jams towards paper exit or the dirt from becoming visible on the print output.


  1. How to install a Brother Printer?

To install a Brother Printer,

  1. New LPR drivers have to be downloaded from Solutions page of Brother.
  2. After the file download is complete double-click on the file to initiate the installation.
  3. Click on “Install” button
  4. Click in “Install” once again
  5. Then enter the root password
  6. If “RESULT=0″ appears and the conclusion of the resultant text output is within the package then the driver has been installed correctly.
  7. The latest CUPS drivers can be downloaded from, Brother official website. For such Printers which are labeled with the red “*”, one may have to create few links prior to setting up the driver. A detailed installation guide in support of CUPS driver can be found in the website as well.


  1. How to find such Printer drivers?

If you are looking for quality drivers then Brother Printer drivers can be found and downloaded very easily by visiting brother driver’s page. You can find software for updating drivers there too.


  1. How to setup or install wireless Brother Printers?

If you are searching for setup technique for printers on the wireless network then on the basis of the operating system you have click on the following links –

  1. Windows – wireless setup without a network cable – This will help you configure a wireless printer which doesn’t have network cable as well as how to install your printer driver.
  2. Windows -temporarily using a network cable to setup the printer- This elaborates the technique of installation of printer driver and also configuration of those wireless printers which temporarily utilize network cable.
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Brother MFC-490CW Troubleshooting

This inject printer is all-in-one device that can print, copy, scan and fax documents. The device can be used wired or wirelessly through a network, so files multiple users can upload files to the printer. This troubleshooting page should help user’s resolved issues using the main functions of the printer.

Device shows no power

Some signs range from the printer not turned to more complex problems such as damage to the LCD

Check the power switch

Make sure the power switch is in the on position.

Check the power cord

If the power switch is on, check to see if the power cord is securely plugged into the outlet. If the printer still does not turn on, there may be a couple of

Check the power source

It may be possible that the power coming from the outlet is not supply the electricity to the printer. Check the fuse box to see if the fuse needs to be replaced or if the the circuit breaker needs to be reset for a breaker box.

Check the LCD screen

It is possible that the LCD may be damaged, but functions of the device can still be used.

To check to see if the only the LCD screen is broken, you can make a copy of a document.

  • Place a document on the scanner or load the document on the automatic document feeder.
  • Press the copybutton
  • Press enter

If a document comes out, then the device is working properly, but the LCD panel needs to be replaced. Unfortunately, the entire control panel must be replaced. Replace the panel using this guide.

What to do when you receive Error Messages

Solutions to error messages on Machines display, computer.

What does “COMM.ERROR” on the LCD screen mean?

This means that your Brother machine experienced a communications error when sending or receiving a FAX. This is generally caused by either interference on the line, phone line connection or another device on the line. If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labelled “Line” to the telephone wall jack (socket).

I receive an error message when trying to use network functions

Verify that the LAN cable and the power cord of the Brother machine are connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet. You can also check the Firewall setting on your computer to see if it is active or not

Paper Jams and Loading Tray problems

Solutions to paper jams, loading and handling systems

Paper Jam

Unplug the Brother machine from the AC power outlet (electrical socket)

  1. Turn the machine around and open the Jam Clear Cover
  2. Look inside the machine and remove any jammed paper.
  3. Close the Jam Clear Cover. Make sure the cover is closed properly.
  4. Pull the paper tray (1) completely out of the machine.
  5. Look at the inside of the machine where the paper tray was. Using your hand, lift the front of the machine approximately 150 mm (6 in.) off the surface.
  6. Remove any ripped paper you found in-between each of the black exit rollers

Printer not responding

  1. Check to see if the printer is on and there are no errors
  2. Make sure this printer is the default printer
  3. Delete all printer jobs
  4. Check to see if the printer status is paused or offline

Papers/photos printed are smudged

  1. Make sure pages aren’t curled or too thick
  2. Unplug the printer
  3. Lift the scanner cover and clean the area under it thoroughly
  4. Close the scanner cover

After a scan when writing data to the memory, the status seems to not be updating

  • When the progress box is open, it means the scanner and your computer and communicating. Sometimes the data takes a while to transfer and interrupting the process can delay the job even more.

Device will not send or receive any faxes

The device is not scanning the page that is being faxed or problems with the telephone line.

Check the phone line

  1. Make sure the phone line is connected to the printer as well as the phone wall jack. Also check if the phone line has not been damaged which could hamper the communication.
  2. Check the dial tone. This can be done on the machine.
  • On the control panel, select the menubutton
  • Use the up/down arrows to find and select initial setup
  • Use the left/right arrows to find and select detection
  • Select OK
  • Select Stop/Exit
  1. Make sure the line is not being used. Check all phones to make sure they are all disconnected.

Telephone line interference

  1. Press Menu
  2. Use the up/down arrows to find and select Fax
  3. Use the up/down arrows to find and select Miscellaneous
  4. Use the up/down arrows to find and select Compatibility
  5. Use the left/right arrows to select either HighNormalor Basic
  6. Press OK
  7. Press Stop/Exit
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These settings adjusts the speed of the modem. Try the different settings until the interference is gone.

Copied documents are too light or the quality is poor

The text of the copy contains some missing parts. The black ink or any of the colour inks may be printing inconsistently.

Adjust the quality settings

  1. On the control panel, press Copy
  2. Use the up/down arrows to find Quality.
  3. Use the left/right arrows to select eitherFastNormalor Best. Best is the optimal setting. Select OK.

Modifying the paper settings can also improve copy quality

  1. Select Copyfrom the control panel
  2. Use the arrow keys to select Paper Type
  3. Select Stop/Exitto complete setup

Follow the procedure depending on the current paper setting of the printer

  • If the printer is set to plain paper, change the setting to inkjet paper
  • If the printer is set to inkjet paper, change the setting to Brother BP71 or Glossy
  1. Select Stop/Exit to complete setup

Changing the brightness/contrast of the copy

  1. Select Copy from the control panel
  2. Use the up/downarrows to select Brightness
  3. Use the right arrowto make the increase the brightness of the copy; use theleft arrow to decrease the brightness
  4. Select Stop/Exitto complete to process

Clean the print head

  1. Press Ink
  2. Use the up/down arrows to find Test Print. Select OK
  3. Use the up/down arrows to find Quality. Select OK
  4. Press Colour Start

Check the test print to see if there is any missing lines,

  1. If the test print is fine, press 1(yes)
  2. Press Stop/Exit
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If the test print is missing lines,

# Press 2 twice (no)

# Press 1 to clean the print head

# Repeat step 4 under clean the print head until the test print is good.

  1. Press 1
  2. Press Stop/Exit


Download The latest Drivers for your machine 

Top 10 Printers to buy for Home

Best Brother printers for Home


Brother MFC-J985D

  • Inkjet printing for pennies and nickels; less than one cent per page for black and white printing, and less than five cents per page in color
  • Spend less for more pages: 2400-page black cartridges for under $25, 1200-page color cartridges for under $15
  • Business-capable features for home Office environments, including automatic duplex printing and up to 20-sheet ADF
  • Wireless and Mobile Device printing and scanning from almost anywhere – smartphone, tablet, laptop, and desktop Computer


Brother DCP-9020CDW

The DCP-9020CDW is a baby Brother – it’s an entry-level all-in-one aimed at small offices, and with claimed speeds of 18ppm and a resolution of up to 2,400 dpi (effective) it has a decent spec for the price.

Brother HL-3140CW

  • Blazing fast color/black printing – up to 19ppm
  • High-impact business printing, at up to 600 x 2400 dpi
  • 250-sheet capacity paper tray, adjustable for letter or legal
  • Mobile Device Printing via: AirPrint, Brother iPrint&Scan, Google Cloud Print and Wi-Fi Direct


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