How to Troubleshoot an Epson Inkjet Printer. Epson inkjet printers are relatively easy to repair and troubleshoot. Follow these steps to identify the problem and troubleshoot your Epson inkjet printer.

 

 

 

 

Checking for software updates:

It is essential to check the Epson’s support website regularly for the latest available software updates for your Epson printer. From the Home screen of your Epson printer, choose Download Latest Software to download the updated software and drivers.

  1. Windows: Generally, your printer software checks for updates automatically. You can also check for updates manually by entering the Epson Software page from your windows computer. It is available in the Maintenance tab accessible through the Printer icon in Windows task bar.
  2. Macintosh (OS X): For Mac OS also updates are automatically installed on your Epson printer. You can also manually check for updates by clicking the EPSON Software Updater present in the Epson software folder under Applications.

 

 

 

How to align the print head using the printer’s control panel?

  1. Go to Home – – > Setup – – > Maintenance – – > Print Head Alignment.
  1. If the vertical lines in your printout are misaligned, choose Vertical Alignment. Choose Horizontal Alignment if you spot horizontal bands in your printout.
  2. Click on the Color button to print an alignment sheet. (A series of screens asking you to choose the best square in each pattern is printed.)
  3. In the sheet, select the number which represents the best square for each set and then click on Proceed.
  4. When you are finished selecting the patterns, click Done.

 

 

 

How to align the print head using a computer utility?

  1. Insert a stack of plain white paper in the paper tray.
  2. Depending on the operating system you use, perform one of the following options.
    • Windows: Right click on the printer’s icon in the Windows task bar.
    • OS X 10.6/10.7/10.8/10.9: Go to Apple menu – – > System Preferences – – > Printers & Scanners, Print & Fax or Print & Scan – – > Printer’s name – – > Options & Supplies – – > Utility – – > Open Printer Utility.
    • OS X 10.5: Click on the Apple Menu and then select System Preferences – – > Print & Fax – – > Choose your printer’s name – – > Open Print Queue – – > Utility.
  1. Click on Print Head Alignment. Press the Next button.
  2. Select the Print option to print an alignment sheet.
  1. Cross check the printed pattern and then do one of the following.

  1. Choose pattern numbers for each set and click Next.
  2. If the patterns do not match in one or more sets, select the closest matching sets, and then click on Realignment. The printer prints another alignment sheet for the users to check.
  3. After completing the process, press Finish button

 

 

 

 

How to run a product check?

To check if your printer is running properly, do run a product check every fortnight.

  1. Firstly, disconnect the interface cables that are connected to your printer.
  2. Stack your paper tray with plain white paper.
  3. Click on the Home button and then select Setup.
  4. Select the Maintenance option.
  1. From the list of options available, choose Print Head Nozzle Check.
  1. Click on the Color button. The nozzle pattern of the printer is printed.
  2. After you receive the nozzle check pattern, do one of the following
    • If the nozzle check pattern is complete, it means your printer is working properly.
    • If the nozzle check pattern has gaps in it, do clean or align the print head of your printer.
    • If the nozzle check pattern is not printed, check for other printer related issues.

 

Network software cannot find product on a network

  1.  Your printer must be switched on and connected to the wireless network. You can verify the connection using the printer’s control panel.
  2. Make sure your network name (SSID) does not contain non – ASCII characters.
  3. Now, reset your printer’s network settings to their default settings.
  4. If you are using Windows, uninstall the printer software.
  5. Read the router documentation and initialize your router.
  6. Download and install the latest product software from the Epson website or install the software from the CD which came with the printer.

 

 

 

EPSON PRINTER COMMON ISSUES & TROUBLESHOOTING

Printer stops printing unexpectedly

Head cleaning, ink charging, or ink drying is in progress

Check to see if the Pause light is flashing. If so, the printer is in the process of head cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing.

An error has occurred

Many common printer problems can be identified by the messages on the LCD.

You can also check the lights on the control panel for errors. See Lights.

For other messages not included in the following table, see Messages.

Error messages

Message Description What to do
UNABLE TO PRINT An error may be occurring when you try to print patterns such as nozzle check or head alignment. End the TEST PRINT MENU first, and solve the error displayed on the LCD. Then try to print patterns again.
MNT TK NEAR FULL The maintenance tank is almost full. Replace the maintenance tank with a new one. See Replacing the Maintenance Tank.
INK LOW Ink cartridge is nearly empty. Replacement of ink cartridge is nearly needed.
Although you can continue printing in INK LOW situation, it may decline the print quality.
MNT REQ nnnn A part used in the printer has nearly reached the end of its life. “nnnn” shows the code of the part. Note the code and contact your dealer. See Contacting Customer Support.
REMOVE PAPER Cleaning cannot be executed because thick paper is loaded. Remove the thick paper, and move the paper lever to the secured position.
The printer could not feed the printout. Remove the printout.
NOZZLES STILL CLOGGED The nozzles are still clogged. Run the Head Cleaning utility. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.
CHANGE PAPER TYPE The loaded paper does not match the paper type selected. Match the loaded paper to the paper type. See Buttons.
WRONG PAPER SIZE The loaded paper size does not match the data size. Match the loaded paper size to the data size.
PAPER OUT No paper is loaded in the printer. Load paper correctly.
Roll paper is out while printing is in progress. Load a new roll paper.
NO BORDERLESS WITH THIS SIZERELOAD PAPER

Note:
Those messages are displayed on the LCD alternately.

A2 size cut sheet media has been installed for borderless printing. Install a different size of cut sheet media or roll paper. See Making the Borderless setting for Windows or Performing Borderless Printing for Mac OS X.
RELOAD PAPER The printer cannot detect the loaded cut sheet media, because it is wavy or curled. Flatten the cut sheet media.
The printer cannot detect the loaded paper. Move the paper lever.
RELOAD PAPER INSERT DEEPLY Cut sheet media inserted from the front manual feed slot is not inserted deep enough. Insert the paper deeper. See Loading paper into the front manual feed slot.
NOT STRAIGHT RELOAD Cut sheet media is not loaded straight, and needs to be aligned. Load the cut sheet media correctly. See Loading cut-sheet media.
PAPER NOT STRAIGHT The paper is not loaded straight. Load paper straight.
PAPER NOT CUT Paper is not cut correctly when Roll Auto Cut On  is selected. Open the top cover and remove the uncut paper. If RELOAD PAPER appears on the LCD, reload paper.
The paper cutter may not be installed correctly. See Replacing the Paper Cutter.
Paper cutter may be blunt. Replace the paper cutter. See Replacing the Paper Cutter.
COMMAND ERROR Damaged data is sent to the printer. Stop printing, and press the Pause button for 3 seconds.
The printer receives data with a wrong command.
The installed printer driver is not correct for the printer. Stop printing, and press the Pause button for 3 seconds. Then make sure that the installed printer driver is correct for the printer.
DRIVER INK SET SETTING IS WRONGMISMATCH ERROR

Note:
These messages are displayed on the LCD alternately.

The cartridge option of the printer driver has not been changed yet. Stop printing, and then press and hold the Pause button for 3 seconds. Finally, select the correct ink cartridge in the printer driver according to the actual ink cartridge set on the printer. See Updating the printer driver information. If you want to continue printing, press the Pause button.
Non-Epson genuine ink cartridge is installed. Press the Pause button for 3 seconds to cancel printing. If you want to continue printing, press the Pause button.
LOAD ROLL PAPER The roll paper is not set correctly. Load the roll paper correctly, and select  or . See Loading roll paper.
LOAD SHEET PAPER IN P. TRAY The cut sheet media is not set correctly in the paper tray. Set the cut sheet media in the paper tray correctly, and select . See Loading cut-sheet media.
FEED SHEET PAPER The cut sheet media needs to be loaded manually. Load the cut sheet media.
FORBIDDEN MEDIA FROM P. TRAY Cut sheet media, which is to be loaded from the front or rear manual feed slot, is being loaded from the paper tray. Remove the cut sheet media from the paper tray, and load it from the proper paper feed slot. See Checking the paper path.
FEED SHEET PAPER MANUALLY The cut sheet media needs to be loaded manually. Load the cut sheet media manually from the front or rear manual feed slot. See Checking the paper path.
TIMES REMAINING The conversion cartridge needs to be replaced soon. (The remaining times of the conversion cartridge appears on the LCD.) Replacement of conversion cartridge is nearly needed. Press the Pause button.
REPLACE CNVRSION CRTG The conversion cartridge needs to be replaced. Replace the conversion cartridge with a new one. Or, complete the replacement of the K ink by pressing the Pause button.
INK OUT Ink cartridge is empty. Replace the empty ink cartridge with a new one. See Replacing Ink Cartridges.
INVALID INK CRTG Ink cartridge with the wrong product code is installed. Remove the ink cartridge, and install the ink cartridge with the correct product code. See Consumable Products.
WRONG INK CRTG Ink cartridge that cannot be used with this printer is installed. Remove the ink cartridge, and install the ink cartridge that can be used with this printer. See Consumable Products.
SET INK CRTG CSIC error has occurred. Remove the ink cartridge and reinstall it. If this message appears after reinstalling the ink cartridge, replace it. See Replacing Ink Cartridges.
NO INK CRTG Ink cartridge is not installed, or ink lever is raised to the released position. Install ink cartridge, or lower the ink lever to the secured position.
MNT TNK FULL The maintenance tank is full. Replace the maintenance tank with a new one. See Replacing the Maintenance Tank.
LOWER INK LEVERS Both ink levers have been raised. Lower the ink levers.
LOWER L INK LVR The ink lever on the left ink compartment has been raised. Lower the ink lever on the left ink compartment.
LOWER R INK LVR The ink lever on the right ink compartment has been raised. Lower the ink lever on the right ink compartment.
TOP COVER OPEN Top cover is open. Close the top cover.
LOAD PAPER The paper lever is in the released position. Move the paper lever to the secured position.
SET PAPER LEVER Paper lever is in the released position. Move the paper lever to the secured position.
RELEASE LEVER
REMOVE PAPER JAM
Paper is jammed in the printer. Release the paper lever first. Then, open the top cover if necessary and remove the jammed paper. If TURN PRINTER PWR OFF AND THEN ON appears on the LCD, turn the printer off, leave it for a while, and then turn it on again. See Clearing paper jams.
NO MNT TNK The maintenance tank is not set in the printer. Install the maintenance tank.
REAR COVER OPEN The rear cover is open. Close the rear cover.
UPDATE FAILED The printer failed to update the FirmWare. Update the FirmWare again.
OPTION I/F ERROR The installed interface cannot be used with this printer. Remove the interface card, and install the interface card that can be used with this printer. See Options.
UNLOCK PRINT HEAD Print head is locked. Pull the green tab on the left side of the print head to release the print head.
SERVICE REQ nnnnnnnn Print head is locked. Pull the green tab on the left side of the print head to release the print head.
A fatal error has occurred. Turn the printer off, leave it for a while, and turn the printer on again. If this message appears on the LCD again, note the code and contact your dealer. See Contacting Customer Support.

 

 

 

The printer does not turn on or stay on

When the Pause light does not come on and mechanism initialization does not start even when the Power  button is pressed to turn on the printer, try the following solutions for the problem.

  • Turn off the printer and make sure the power cord is securely plugged into the printer.
  • Make sure your outlet works and is not controlled by a wall switch or timer.
  • Make sure the supplied voltage to the printer matches the rating voltage labeled on the printer. If not, turn off the printer and unplug the power cord immediately. Contact your dealer for assistance. See Contacting Customer Support.

 

 

 

 

 

 

The printer prints nothing

The printer is not correctly connected to the computer

Try one or more of these solutions:

  • Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged into the correct terminal of the computer.
  • Make sure the interface cable specifications match the specifications for the printer and computer.
  • Make sure the interface cable is directly connected to the computer without passing through any device, such as a printer switching device, or extension cable.

Your Epson printer is not selected as the default printer

Install the printer driver if it is not installed yet, and follow the steps below to select your Epson printer as the default printer.

For Windows XP

Click the Start button, and Printer and Faxes.

 

Right-click EPSON Stylus Pro 4800.

 

Select Set As Default Printer, then close the window.

For Windows 2000

Click the Start button, point to Settings and select Printers.

 

Right-click EPSON Stylus Pro 4800 in the Printers window.

 

Select Set As Default, then close the Printers window.

For Mac OS X

Make sure that the printer driver Stylus Pro 4800 is correctly added to the Printer Setup Utility (for Mac OS X 10.3), and the correct one is selected in the Printer Setup Utility.

Printer port setting does not match the printer connection port (for Windows only)

To select the printer port, follow the steps below.

For Windows XP

Click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.

 

Right-click EPSON Stylus Pro 4800, then select Properties.

 

Click the Ports tab.

 

Make sure that your printer port is selected.

For Windows 2000

Click Start, point to Settings, and then select Printers.

 

Right-click EPSON Stylus Pro 4800 in the Printers window, then select Properties.

 

Click the Ports tab.

 

Make sure that your printer port is selected.

 

Try one or more of these solutions:

 

 

Printouts are not what you expected

Incorrect, garbled characters, or blank pages print

Try one or more of these solutions:

  • If the problem persists, turn off the printer and computer. Make sure the printer’s interface cable is plugged in securely.

Incorrect margins

Try one or more of these solutions:

  • Check the margin settings in your application.
  • Make sure the margins are within the printable area of the page. See Printable area.
  • For Windows, check the Borderless setting in the Paper menu. Make sure they are correct for the paper size you are using. See Making Settings on the Paper Menu.

Inverted image

For Windows, turn off the Flip Horizontal setting in the Advanced menu. See Making Advanced setting.

For Mac OS X, turn off the Flip Horizontal setting in the Advanced Settings selected in the Print Settings selected in the Print dialog. See Advanced Settings.

Printed color differs from the color on the screen

Try one or more of these solutions:

  • Make sure the media type setting matches the paper being used.
  • Since monitors and printers produce colors differently, printed colors will not always match on screen colors perfectly. However, the above color systems are provided to overcome color differences.

For Mac OS X, select ColorSync to color match your system in the Printer Color Management selected in the Print dialog. See Printer Color Management.

  • You can produce sharper images with more vivid colors.

For Windows, select PhotoEnhance in the Advanced menu. See Making Advanced setting.

  • For Windows, select Color Controls in the Advanced menu, and adjust color, brightness, etc. as required. See Making Advanced setting.

For Mac OS X, select Color Controls in the Printer Color Management selected in the Print dialog. See Printer Color Management.

A ruled line shifts

Perform the print head alignment. For Windows, see Aligning the print head. For Mac OS X, see Aligning the print head.

If the problem persists, perform the print head cleaning. For Windows, see Cleaning the print head. For Mac OS X, see Cleaning the print head.

Printout has smears on the bottom edge

Try one or more of these solutions:

  • If the paper is curled towards the printable side, flatten it or curl it slightly to the opposite side.

For Mac OS X, if you use Epson special media, check the Media Type setting in the Print Settings selected in the Print dialog. See Page Setup.

For paper other than Epson’s, register and select paper thickness in the SelecType mode. Make sure it is correct for the paper you are using. See Making the paper settings.

  • Set the PLATEN GAP to WIDE in the PRINTER SETTING of the SelecType mode. See PRINTER SETUP.

 

Color documents print in black only

Try one or more of these solutions:

  • Make sure the color data settings in your application are correct.

For Mac OS X, make sure Color or Color/B&W Photo is set in the Print Settings selected in the Print dialog. See Color.

Printing could be faster

Try one or more of these solutions:

For Mac OS X, select Automatic mode and move the slider towards Speed in the Print Settings selected in the Print dialog to increase print speed. See Mode.

  • Do not run too many applications at the same time. Close any applications you are not using.
  • Change the interface card of your computer to IEEE1394 or USB 2.0.
  • Delete unnecessary files to make room on your hard disk drive.

 

Roll paper cannot be cut

Try one or more of these solutions:

  • Make sure that the  is selected as the Paper Source on the LCD. Press the Paper Source  button if necessary. Then press and hold the Paper Source  button for 3 seconds. The printer cuts the roll paper.
  • Make sure that Normal CutSingle Cut, or Double Cut is selected as the Auto Cut in the printer driver. For Windows, see Making the Auto Cut setting. For Mac OS X, see Auto Cut.
  • Cut the roll paper by hand if necessary. Check that the paper thickness of the roll paper loaded in the printer matches the paper specification (see Paper). If so, the paper cutter may be blunt and require replacement. See Replacing the Paper Cutter.

 

 

Paper feed or paper jam problems occur frequently

Try one or more of these solutions:

  • Before loading paper and guiding it through the paper insertion slot, adjust paper suction.

To adjust the paper suction using the printer driver, see Paper Configuration for Windows or see Paper Configuration for Mac OS X.

To adjust the paper suction using the control panel, see CUSTOM PAPER.

  • Make sure the paper is not folded or wrinkled.
  • Make sure the paper is flattened.
  • Make sure printing occurs within the operational temperature range.
  • Make sure the paper is not damp.
  • Make sure the paper is not too thick or too thin. See Paper.
  • Make sure no foreign objects are inside the printer.

For Mac OS X, check the Media Type setting in the Print Settings selected in the Print dialog. Make sure it is correct for the paper you are using. See Page Setup

  • Make sure that the platen gap setting matches your paper. You can change the platen gap setting in the PRINTER SETUP of the SelecType mode. See PLATEN GAP.
  • For non-Epson special media, check the paper type selected in the CUSTOM PAPER of the SelecType mode. See Making the paper settings.

Whenever loading non-Epson special media, test if the paper can be loaded correctly before printing.

To clear Paper jams, see Clearing paper jams.

 

 

 

Roll paper does not eject properly

Try one ore more of these solutions:

  • Roll paper is wound tightly and may feed with a curl. Flatten it before you load it.

 

 

 

Clearing paper jams

When roll paper is jammed

To remove jammed roll paper, follow the steps below:

Turn off the printer.

 

Open the roll paper cover, and move the paper lever to the released position.

Cut the paper at the paper insertion slot, and remove the roll paper.

Remove the jammed paper from the front or rear side of the printer.

If necessary, open the top cover, and remove the jammed paper.

When paper loaded from the paper tray is jammed

To remove jammed paper, follow the steps below.

Turn off the printer.

 

Move the paper lever to the released position.

Remove the paper tray from the printer.

Carefully remove the jammed paper.

If necessary, open the top cover, and remove the jammed paper.

If the paper is jammed around the rear cover, remove the rear cover by squeezing the knobs, and remove the jammed paper.

When paper loaded from the front manual feed slot is jammed

To remove jammed paper, follow the steps below:

Turn off the printer.

 

Move the paper lever to the released position.
Remove the jammed paper from the front or rear side of the printer.

 

Front
Rear

When paper loaded from the rear manual feed slot is jammed

To remove jammed paper, follow the steps below:

Turn off the printer.

 

Move the paper lever to released position.
Remove the jammed paper from the front. If necessary, open the top cover and remove the jammed paper.

 

 

 

EPSON PRINTER PRINT QUALITY PROBLEMS

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Horizontal banding

Try one or more of these solutions:

  • Make sure that the printable side of the paper is face up in the sheet feeder.
  • Run the Head Cleaning utility to clear any clogged ink nozzles.
  • Run the Print Head Alignment utility.
  • Clear all customized settings by selecting Automatic as the Mode setting on your printer software’s Main menu (Windows) or in the Print dialog box (Macintosh).
  • Make sure that Maximum is not selected as the Printable Area setting in your printer software. When this setting is selected, banding may occur in the expanded area.
  • Make sure that the Media Type selected in the printer software is appropriate for the type of media loaded in the printer.

 

Vertical misalignment or banding

Try one or more of these solutions:

  • Make sure that the printable side of the paper is face up in the sheet feeder.
  • Run the Print Head Alignment utility.
  • Run the Head Cleaning utility to clear any clogged ink nozzles.
  • Make sure that the Media Type setting selected in the printer software is appropriate for the type of media loaded in the printer.

 

 

Incorrect or missing colors

Try one or more of these solutions:

  • Run the Head Cleaning utility. If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge. See Replacing an Empty Ink Cartridge.
  • Do not use ink cartridges beyond the expiration date printed on the cartridge package. Also, if the printer has not been used for a long time, replace the ink cartridges. See Replacing an Empty Ink Cartridge.

 

 

Blurry or smeared printout

Try one or more of these solutions:

  • Make sure that you are using the appropriate printer driver for your printer.
  • Use only paper recommended by EPSON.
  • Make sure that the printer is on a flat, stable surface that extends beyond the printer base in all directions. The printer will not operate properly if it is tilted.
  • Make sure that your paper is not damaged, dirty, or too old. Also, make sure that the printable side of the paper is face up in the sheet feeder.
  • Make sure that your paper is dry and that the printable side is facing up. Also, make sure that you are using an acceptable paper type. See Paper for specifications.
  • Clear all customized settings by selecting Automatic as the Mode setting on your printer software’s Main menu (Windows) or in the Print dialog box (Macintosh).
  • If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.
  • Set the adjust lever from the  position to the  position, and make sure that the Media Type setting in your printer driver is correct.
  • Remove each sheet from the output tray as it is printed.
  • If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the stack. Or, load only one sheet at a time.
  • Do not touch or allow anything to come into contact with the printed side of paper with shiny finishes. After printing, documents that are printed on glossy media should not be handled for a few hours to allow the ink to set.
  • Run the Head Cleaning utility.
  • Run the Print Head Alignment utility.
  • Load and eject dry paper several times. If the problem persists, ink may have leaked inside the printer, so wipe the inside of the printer with a soft, clean cloth.

 

 

 

 

 

Printer rollers leave unwanted marks on your documents

If the printer rollers leave unwanted marks on your document, use the included cleaning pad to clean the rollers.

It may become necessary to clean the printer rollers in the following situations:

  • When you use paper that is not distributed by EPSON. In this case, it takes longer to dry the ink. Set the waiting time for drying longer or adjust the quantity of the ink. For Windows users, see Making Advanced settings for details. For Macintosh users, see Making Advanced settings for details.
  • When you use EPSON special media that is not supported by this printer.
  • When you print on the wrong side of the paper.
  • When you use the printer in conditions that differ from the environment specified in the manual.
  • When the printer rollers have not been cleaned recently.

Follow the steps below to clean the printer rollers.

Turn off the printer.

 

Wet the cleaning pad with water and squeeze it gently to remove any excess water.

 

Caution:

 

  • If you clean the printer rollers using a dry cleaning pad, it may scratch the surface of the printer rollers and damage the printer.

 

  • Do not use chemical cleaners such as benzine, thinner, or alcohol.

 

Hold down the  ink button and then press and hold the  power button. Make sure that the  ink, and  paper lights are flashing and release buttons.

 

Load a cleaning sheet, wide edge first.

 

Note:

 

  • Both sides of the sheet can be used.

 

Press the  paper button. The printer feeds the paper.

It takes about three minutes for the printer to feed the sheet through the printer. During this time, clean the printer rollers as described in step 6.

Wipe the printer rollers with the damp cleaning pad. Rotate the printer rollers to ensure that they are thoroughly cleaned.

If the sheet is ejected before you finish cleaning the rollers, start the cleaning procedure over from step 4.

Note:

 

If necessary, dampen the cleaning pad with more water.

 

Once the sheet is ejected, check it for unwanted marks caused by dirty printer rollers.

Repeat the entire procedure until the sheet passes through the printer without accumulating any new marks.

Turn the printer off.

 

 

Print quality does not improve after head cleaning

If the quality of your printouts remains poor even after repeatedly cleaning and aligning the print head, one or some of the ink cartridges may be old or damaged and should be replaced.

To replace an ink cartridge before the Status Monitor notifies you that the cartridge is empty, see Replacing an Ink Cartridge.

 

Download Epson Printers Drivers 

Contact Epson Service

 

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